Delivery

Last updated: 17 September 2026

Coverage

We deliver anywhere in Ghana. Delivery may be made by KABA or by a courier acting on our behalf.

Two options at checkout

• Delivery (quoted after order): delivery anywhere in Ghana. The cost is not included in your order total.
• Click and collect: free collection from our registered office, House No. F15, Manet Ville, Spintex, Accra.

Delivery cost and timing

After you order, we contact you with the delivery cost and estimated timing. These depend on your location, the products and the stock position. You pay the delivery cost before dispatch, by the method we agree with you.

If you do not accept the quote, you may cancel the order, or switch to Click and collect. If you cancel, we refund the full amount you paid.

Estimated timings are targets, not guaranteed deadlines, unless we expressly confirm a guaranteed date.

Click and collect

We contact you when your order is ready and agree a collection time. Bring your order reference and a form of identification. We may refuse to release an order if we cannot reasonably verify that the person collecting it is authorised.

Stock that is not yet in Ghana

Some items shown as available may be incoming, available through our supply network or specially sourced. Where that affects timing, we will tell you before you pay.

Address and recipient details

You are responsible for a correct delivery address, a reachable phone number and accurate recipient details. We may contact you to verify a delivery or ask for directions.

Failed delivery

If delivery fails because you are unavailable or your details are incomplete, we will make reasonable efforts to contact you. Additional costs caused by an incorrect address, repeated failed delivery or a change you request may be charged where reasonable.

If we cannot complete delivery or reach you for 30 days, we may cancel the order and refund the amount due, less any reasonable costs the law allows us to keep. The same applies to a Click and collect order that is not collected within 30 days of our telling you it is ready.

Inspection on receipt

Inspect your order promptly. If the wrong item was delivered, or it appears damaged or defective, contact us within 3 days where reasonably possible. This does not remove a statutory right that cannot legally be limited to that period.

Delays outside our control

Delivery can be affected by weather, transport disruption, supplier delays, customs, government action, strikes or other circumstances outside our reasonable control. We will keep you informed of material delays.