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Last updated: 17 September 2026
Our approach: KABA sells electronics that are often sealed and high-value. We do not run a general change-of-mind return programme beyond the rights you have under applicable law or rights we expressly grant.
General rule
Completed sales are final except where:
- Ghanaian law gives you a right to cancel, return, reject or obtain another remedy;
- you received the wrong product;
- the product was damaged or defective in a way that gives rise to a remedy; or
- KABA expressly agrees to a return in writing.
Statutory online cancellation rights
Qualifying consumers who buy electronically may have a statutory right to cancel a purchase of goods within 14 days after receiving them, subject to the conditions and exceptions in applicable Ghanaian law. Where that right applies, we will honour it. You may be responsible for the direct cost of returning the goods where the law permits.
No voluntary return for choosing the wrong item
Where no statutory or expressly granted return right applies, we do not accept a return merely because you:
- changed your mind;
- ordered the wrong model, size, colour, plug type or specification;
- found that a product needs a service or account that is not available to you;
- found the same product elsewhere at a different price.
Please review product details carefully before ordering, and ask us if unsure.
Opened, installed or used products
Opening, installing, activating, registering or using a product may affect whether a voluntary return is possible, and the condition it can be returned in. Nothing in this Policy removes a remedy you are legally entitled to.
Wrong, damaged or defective on arrival
Inspect your order promptly. If you receive the wrong item, or the product appears damaged or defective on arrival, contact us within 3 days where reasonably possible, with:
- your order number;
- photos or video;
- serial number and packaging details where relevant.
The 3-day reporting request helps us investigate quickly. It does not remove a statutory right that cannot legally be limited to that period.
Faults after delivery
Where a product develops a fault after delivery, the normal route is the manufacturer's warranty (see Warranty). Repair is normally preferred; replacement is not automatic.
How to request a return or cancellation
Email hello@kaba.com.gh or contact +233 24 139 2599 with:
- your order number;
- the product;
- the reason;
- the date you received it;
- supporting photos or information.
Do not send a product back until we have given you return instructions.
Return condition
Where the law permits us to require it, return the product with its accessories, manuals and packaging, in the condition the applicable return right requires. Remove personal data and sign out of any accounts linked to the device before returning it.
Return shipping
Where a statutory cancellation right lets us place the direct return cost on you, you pay that cost. If we supplied the wrong product, or are legally responsible for the return, we will handle or reimburse reasonable return logistics.
Refunds
Where a refund is due, we normally refund the original payment method, in GHS. External processing times depend on your bank, card issuer, Mobile Money provider or Paystack. We are not responsible for losses caused solely by exchange-rate changes or third-party conversion charges, where we have refunded the correct GHS amount.
Fraud or abuse
We may refuse a return or refund request that is fraudulent, abusive, about a product we did not supply, or otherwise outside your legal or contractual rights.